Q1. Can I have a sample order for your models?

A: Yes, we welcome sample order to test and check quality, there would be two sample options:

1) Sample of Onwaysports in stock available. (With our logo or without any logo)

2) Customized sample. (Your logo or other customized needs)

 

Q2. What about the lead time?

A:Samples in stock are available now, customized items need to take 7-10 days to deliver, mass production of standard item needs 5-15 days for order quantity 100-300pcs, customized items need 4-5 weeks for MOQ 500pcs.

 

Q3. Do you have any MOQ limit for chair or table or others?

A: It depends on items' stock, if your orders are customized, MOQ should be range within 300-500pcs.

 

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT to ship samples. 

It usually takes 3-7 days to arrive. Airline and sea shipping also optional.

If you have any shipping agent in China, we can send the goods to them with local cost.

 

Q5. How to proceed an order for your items?

A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production and shipment.

 

Q6. Is it OK to print my logo on fabric or make the metal plate?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

 

Q7: Do you offer guarantee for the folding chair or table?

A: Yes, we offer 3 years warranty to Aluminum material structure, 6 months to fabric, 6 months to hardware fitting and plastic accessories.

 

Q8: How to deal with defective products?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.1%.
Secondly, during the warranty period, we will send new with new order for small quantity. 

For defective products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.



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